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Category: emails

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BT email problems – our IT support version of events

As many of you already know we use Callout Computers for IT support. They’ve been fixing clients computers for nearly 15 years now so when this latest BT email problem surfaced I asked them to put together a report for our clients. Hopefully this sheds some more light on the email problems many of you are suffering Email report There is a common problem with sending mail through BT, which several of our customers have encountered. This issue is caused by BT implementing a system to prevent spam from being sent through their system. These anti-spam features built into the server which are designed to stop you from sending mail...

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BT blocking emails

Over the past few weeks we’ve had several clients complaining that their emails are either not been delivered or received. The latest client complaining about the same delivery  issue said his contact page form was not being received. In ALL cases the common denominators were BT was the ISP (internet service provider) The email was a forwarder* On investigation we discovered that BT is blocking email forwarders, many other email providers like us are complaining about the changes and lack of information coming from the BT source. Here’s a good illustration of the issues Heart Internet are having this year. Sample incident report: www.heartstatus.uk/incidents/1gg04n30k6x8 What to do? If you use...

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website page and email server hosting in kent

Server upgrade completed

Message to all clients to let you know the server upgrade was completed at 8.30 this morning. No reported issues Many thanks to all clients for their co-operation and a big thanks and well done to our excellent support team

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website page and email server hosting in kent

Server upgrade notice

As we continue to improve our website design services we occasionally have to implement updates that impact on our clients, most updates are done seamlessly and without disruption to ‘up time’. This weekend our entire web hosting is moving to a much larger, quicker and more future proof system called ‘CIRRUS’. Working with our host partners and monitoring on a weekly basis we’ve identified a possible issue with system overload. Why upgrade? We receive twice daily ‘NodeQuery’ system level reports that keep a close eye on the status of your web pages, emails and the server in general. Due to development/usage/activity especially on WordPress accounts the servers have overloaded several...

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iphine server stacking emails

Client’s iphones causing problems with emails

We’ve been having a bit of a purge these last few weeks with high volume stacking on our servers. A few clients use WebMail as their main email archive which can cause issues if not managed properly, but the main culprit is the iphone! Androids don’t appear to have the same email management problems iphones have, and when contacting clients identified as high server users it’s nearly always been an iphone causing it. Help is at hand in the shape of our very useful support pages: youraccount.nimbushosting.co.uk/knowledgebase/24/Setting-up-iOS-iPhone-iPad.html but if still unsure you can call anytime. All accounts are now restricted to 500mb and the vast majority of accounts never go...

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anti-spam filters

New anti-spam filter making a big difference

Last week (WE 9/9/16) we put a special offer out to clients who use our email services. It’s in response to the massive increase in targeted spam hitting everyone these day. Following week and one client already has something positive to say: “Morning Nigel. FYI this appears to be working as I have not had any junk so far……saves me so much time. We may even be able to get on with the website.” Wendy, Nicholas Harris Interiors This is the offer… Getting loads of spam? We have a fix! We’ve had a few clients contact us about high spam volumes recently on email accounts (pop3, imap, forwarders hosted by...

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