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Category: BT

BT ofcom split

REJOICE! Openreach to legally separate from BT

This is a truly remarkable day if you rely on BT Openreach to supply your broadband, after many years Ofcom have got their way and it can only be for the good. For decades Openreach (the infrastructure division of BT) have under achieved leaving millions of businesses and homes without the broadband they deserve. In fact we still have clients in East Kent on not much better than ‘dial-up’ in rural areas. “This is a significant day for phone and broadband users,” said Ofcom chief executive Sharon White. “The new Openreach will be built to serve all its customers equally, working truly independently and taking investment decisions on behalf of...

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messages

BT email problems – our IT support version of events

As many of you already know we use Callout Computers for IT support. They’ve been fixing clients computers for nearly 15 years now so when this latest BT email problem surfaced I asked them to put together a report for our clients. Hopefully this sheds some more light on the email problems many of you are suffering Email report There is a common problem with sending mail through BT, which several of our customers have encountered. This issue is caused by BT implementing a system to prevent spam from being sent through their system. These anti-spam features built into the server which are designed to stop you from sending mail...

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BT blocking emails

Over the past few weeks we’ve had several clients complaining that their emails are either not been delivered or received. The latest client complaining about the same delivery  issue said his contact page form was not being received. In ALL cases the common denominators were BT was the ISP (internet service provider) The email was a forwarder* On investigation we discovered that BT is blocking email forwarders, many other email providers like us are complaining about the changes and lack of information coming from the BT source. Here’s a good illustration of the issues Heart Internet are having this year. Sample incident report: www.heartstatus.uk/incidents/1gg04n30k6x8 What to do? If you use...

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Charlie Elphike MP

Dover MP slates BT as the broadband issue escalates in Kent

My local MP has sent me this encouraging reply to an email sent as part of a national campaign. Looks like many BT direct (or indirect) customers have had enough. This could be the beginning of some good news for broadband in East Kent, fingers crossed! Thank you for contacting me about broadband and BT. I appreciate how important broadband is to both individuals and businesses. Reliable, fast broadband should be available to everyone in our country. It is essential for every business and household. More needs to be done to ensure that all parts of the country, particularly rural villages have the access to the broadband they need. The...

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BT (and PlusNet) users cut off again!

We had several calls yesterday (Wed, 20th June 16) from clients having problems with the emails. Fortunately it was fixed by BT quickly but some business could not function for a few hours. Here’s the BBC report: BT and Plusnet users have been unable to access some websites again, after problems with the service yesterday. The firm said the fault stemmed from Telehouse North, an exchange in London’s Docklands. Telehouse North confirmed that its network had been affected by a tripped circuit breaker but that engineers were now on site. There were reports of other organisations experiencing connectivity trouble, including HMRC. On Wednesday, many customers found they were unable to...

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Queen announces – Broadband for all, or is it?

Not sure what the government is up to on this one but it is now official – high speed broadband for all and it came from The Queen! “Measures will be brought forward to create the right for every household to access high speed-broadband”… “Legislation will be introduced to improve Britain’s competitiveness and make the United Kingdom a world leader in the digital economy.” Changes of law can take some time to be ratified so don’t get your hopes up it you’re waiting for your 2Mb download speed to increase in the near future. Once the law becomes official like your legal right to water, electricity and the post, there’s...

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BT down again, rubbish service affects 1000’s of website owners

It’s well known that the BT service is pretty appalling, so much so that the Government wants to sell parts of it off. The UK is way behind other EU countries on broadband speeds and some areas still can not achieve more than 2mb. Today BT’s network crashed again and 1000s of customers lost not just the internet but e-commerce payment lines and of course telephone lines costing £1000’s in lost business. It is appalling when you think BT have poured £1,000,000s into football coverage. Why not do what you are paid to do correctly first then go off and play? see: BBC web page #BTdown

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